Background

A casual premium dining restaurant in Mumbai had ambitious expansion plans but faced roadblocks due to inconsistent kitchen workflows, lack of brand uniformity, and supplier inefficiencies. The restaurant had a dedicated customer base, but quality inconsistencies across outlets affected its reputation and customer trust. Operational misalignment led to inflated costs and longer service times, making expansion difficult.

Solution

We standardized kitchen operations by implementing structured SOPs for food preparation, service, and inventory management. Supplier relationships were reevaluated to secure better deals and ensure consistent ingredient quality. We developed a franchise model with a comprehensive training program to maintain uniformity across locations. A data-driven marketing roadmap was created to support the restaurant’s multi-city expansion, emphasizing loyalty programs and targeted digital promotions.

Results

The restaurant successfully expanded to three new locations within one year. Profitability improved by 35%, and the operational costs per outlet decreased due to optimized supply chain management. Customer feedback across all locations remained consistently positive, reinforcing brand credibility.